Deutsche Bank
Corporate Responsibility Report 2014
Deutsche Bank Annual Report 2013
GRI Content Index

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GRI Content Index

General Standard Disclosures

Strategy and Analysis

General Standard Disclosure

Page/link

Link external

External assurance

UN GC

G4-1

Statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability

Letter of the Co-Chairmen of the Management board
Making cultural change visible

Annual Review: Co-CEO’s Interview
DB website: Code of Conduct

no

 

G4-2

Description of key impacts, risks, and opportunities

Making cultural change visible
Environmental and social risk

CR Portal: Environmental and social risks
CR Portal: Responsible business

Annual Report 2014 on Form 20-F: Risk Factors, p. 11-34;
Climate change, environmental and social issues p. 42

Financial Report: Risk Report

yes

 

Organizational Profile

General Standard Disclosure

Page/link

Link external

External assurance

UN GC

G4-3

Name of the organization

 

Deutsche Bank AG

no

 

G4-4

Primary brands, products, and services

Deutsche Bank’s businesses encompass a wide range of products and services in private and commercial banking, investment banking, transaction banking as well as in asset and wealth management.
About Deutsche Bank

Financial Report: Deutsche Bank Group

yes

 

G4-5

Location of the organization’s headquarters

 

Frankfurt/Main, Germany

no

 

G4-6

Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.

71 countries worldwide
Corporate Profile

Financial Report: Note 45
Country by country report

yes

 

G4-7

Nature of ownership and legal form

 

Deutsche Bank Aktiengesellschaft

no

 

G4-8

Markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries).

 

DB website: Global network
Country by country report

no

 

G4-9

Scale of the organization:
Total number of employees
Total number of operations
Net sales (for private sector organizations) or net revenues (for public sector organizations)
Total capitalization broken down in terms of debt and equity (for private sector organizations)
Quantity of products or services provided

Selected financial and non-financial figures

Country by country report

no

 

G4-10

a) Report the total number of employees by employment contract and gender.
b) Report the total number of permanent employees by employment type and gender.
c) Report the total workforce by employees and supervised workers and by gender.
d) Report the total workforce by region and gender.
e) Report whether a substantial portion of the organization’s work is performed by workers who are legally recognized as self-employed, or by individuals other than employees or supervised workers, including employees and supervised employees of contractors.
​f) Report any significant variations in employment numbers (such as seasonal variations in employment in the tourism or agricultural industries).

Employees
No significant variations in employment numbers

HR Report:
Deutsche Bank Group’s key staff figure, p. 34-35
Deutsche Bank Group’s key staff figures/Embedded external workforce, p. 32
Further staff figures, p. 39-40

no

6

G4-11

Percentage of total employees covered by collective bargaining agreements

 

HR Report: Workforce by contract, p. 39
CR Portal: Labor rights

no

3

G4-12

Supply chain

To support sustainability, our supply chain initiative applies environmental, social and ethical criteria to the suppliers we do business with. We constantly strive to improve our supply chain management. At the moment we are reworking the Vendor's Code of Conduct.

CR Portal: Supply chain

no

 

G4-13

Significant changes during the reporting period regarding size, structure, ownership or supply chain

There has been no significant change regarding our supply chain. For changes in size, structure, ownership and acquisition see Annual Report.

Annual Review
Financial Report:
Note 1
Note 3
Note 10

yes

 

G4-14

Whether and how the precautionary approach or principle is addressed.

Deutsche Bank follows a precautionary approach to environmental and social risk management, striving to anticipate, mitigate and avoid environmental and social risks related to our financial services
Environmental and social risk

CR Portal: International standards
CR Portal: ES risk management

no

7

G4-15

Externally developed economic, environmental and social charters, principles, or other initiatives to which DB subscribes or endorses.

UN Global Compact
World Bank’s ‘Putting a price on carbon’ campaign
Green Bond Principles
Banking Environment Initiative

CR Portal: International standards
CR Portal: Memberships
CR Portal: Green bonds
UN Global Compact

no

8

G4-16

List memberships of associations (such as industry associations) and national or international advocacy organizations

 

CR Portal: Memberships

no

 

Identified Material Aspects and Boundaries

General Standard Disclosure

Page/link

Link external

External assurance

UN GC

G4-17

a) All entities included in the organization’s consolidated financial statements or equivalent documents.
b) Any entity included in the organization’s consolidated financial statements or equivalent documents is not covered by the report.

 

Financial Report:
Note 39
Note 40
Country by country report

yes

 

G4-18

a) Process for defining the report content and the Aspect Boundaries.
​b) Explanation on how the organization has implemented the Reporting Principles for Defining Report Content.

Assessing materiality
Increasing awareness and understanding
Reporting standard GRI/UN Global Compact

CR Portal: Stakeholder dialogue
CR Portal: Materiality

no

 

G4-19

All the material Aspects identified in the process for defining report content.

Assessing materiality
Reporting standard GRI/UN Global Compact
Material fields:

  • Management of the legal and regulatory environment
  • Risk Management
  • Discipline
  • Ethics & Conduct
  • Client Relationship Management
  • Products & Services
  • Financial inclusion & Capacity building
  • Technology and innovation
  • Employment & Employability
  • Reward
  • Corporate Citizenship

CR Portal: Materiality

no

 

G4-20

For each material Aspect, report the Aspect Boundary within the organization

Assessing materiality

CR Portal: Materiality

no

 

G4-21

For each material Aspect, report the Aspect Boundary outside the organization

Assessing materiality

CR Portal: Materiality

no

 

G4-22

Effect of any restatements of information provided in previous reports, and the reasons for such restatements

Assessing materiality
No significant changes.

 

no

 

G4-23

Significant changes from previous reporting periods in the Scope and Aspect Boundaries.

No significant changes in scope or boundary.

 

no

 

Stakeholder Engagement

General Standard Disclosure

Page/link

Link external

External assurance

UN GC

G4-24

List of stakeholder groups engaged

Assessing materiality
Increasing awareness and understanding
Reporting standard GRI/UN Global Compact

CR Portal: Stakeholder engagement
CR Portal: Memberships
CR Portal: Stakeholder dialogue
CR Portal: Ratings

no

1

G4-25

Basis for identification and selection of stakeholders with whom to engage

 

CR Portal: Stakeholder engagement
CR Portal: Memberships
CR Portal: Stakeholder dialogue
CR Portal: Ratings

no

 

G4-26

Approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process.

 

CR Portal: Stakeholder engagement
CR Portal: Memberships
CR Portal: Stakeholder dialogue
CR Portal: Ratings

no

 

G4-27

Key topics and concerns that have been raised through stakeholder engagement; how Deutsche Bank has responded to those key topics and concerns. Report the stakeholder groups that raised each of the key topics and concerns.

Respecting human rights
Our positions on sensitive topics

CR Portal: Stakeholder dialogue
CR Portal: Positions
CR Portal: Agricultural commodities
CR Portal: Agri forum
CR Portal: Palm oil

no

1

Report Profile

General Standard Disclosure

Page/link

Link external

External assurance

UN GC

G4-28

Reporting period

 

1.1.2014 – 31.12.2014

no

 

G4-29

Previous report publication

20.03.2014

 

no

 

G4-30

Reporting cycle

 

Annual

no

 

G4-31

Contact point for questions regarding the report.

Contact

 

no

 

G4-32

a) The ‘in accordance’ option
​b) The GRI Content Index for the chosen option
c) The reference to the External Assurance Report, if the report has been externally assured

Deutsche Bank is reporting ‘in accordance’ with GRI G4’s core option.
Assessing materiality
Reporting standard GRI/UN Global Compact
Independent Assurance Statement

Independent assurance statement
CR Portal: Materiality

no

 

G4-33

a) ​Policy and current practice with regard to seeking external assurance for the report.
​b) Scope and basis of any external assurance provided.
​c) Relationship between the organization and the assurance providers.
​d) Whether the highest governance body or senior executives are involved in seeking assurance for the organization’s sustainability report

The Group Sustainability Officer and Deputy Head of Group Sustainability are engaged during the assurance process. The environmental data is externally assured.
Selected eco-efficiency data

CR Portal: Eco-efficiency data
CR Portal: ISO14001

no

 

Governance

General Standard Disclosure

Page/link

Link external

External assurance

UN GC

G4-34

DB’s governance structure including committees responsible for decision-making on economic, environmental and social impacts.

Corporate Responsibility Management Committee
Group Reputational Risk Committee
Responsible Banking Committee
Environmental Steering Committee

Annual Review: Corporate Governance structure
Financial Report: Corporate Governance Report
CR Portal: Responsible governance
CR Portal: Management
CR Portal: ISO14001
CR Portal: Measuring
DB website: Corporate governance
HR Report: Group People Committee p. 8

yes

 

G4-51

a) Remuneration policies for the highest governance body and senior executives for the below types of remuneration:
Fixed pay and variable pay:
Performance-based pay
Equity-based pay
Bonuses
Deferred or vested shares
Sign-on bonuses or recruitment incentive payments
Termination payments
Clawbacks
Retirement benefits, including the difference between benefit schemes and contribution rates for the highest governance body, senior executives, and all other employees
b) Performance criteria in the remuneration policy relate to the highest governance body’s and senior executives’ economic, environmental and social objectives

 

CR Portal: Compensation
Financial Report/Compensation Report
DB website: Board compensation

yes

 

Ethics and Integrity

General Standard Disclosure

Page/link

Link external

External assurance

UN GC

G4-56

Deutsche Bank’s values, principles, standards and norms of behavior

Our Values and Beliefs guide our behavior. They help us to conduct business with the utmost integrity, to create long-term value for our shareholders and to nurture the best talent. We maintain an unwavering focus on serving our clients effectively. At the same time, we work to constantly improve our processes and encourage accountability and entrepreneurial drive.
How we see responsibility
Values and beliefs

Annual Review: Culture/Living our shared values and beliefs
CR Portal: Cultural change
CR Portal: Compliance
CR Portal: Anti-Money Laundering
DB website: Code of conduct

no

1, 10

G4-57

Internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity, such as helplines or advice lines

Combating financial crime
Fostering employee awareness
Cultural Change Initiative
Defining a clear process and responsibilities
Increasing awareness and understanding

HR Report: Driving culture transformation, p. 11-13
CR Portal: Compliance
CR Portal: Code of conduct

no

10

G4-58

Internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines

Combating financial crime/Whistleblowing hotline
Preventing money laundering and terrorist financing
Acting against bribery and corruption
Monitoring and assessing risk-related conduct

CR Portal: Cultural change
CR Portal: Compliance
CR Portal: Anti-Money Laundering

no

10


Specific Standard Disclosures

Economic

DMA and Indicators

Page/link

Link external

External assurance

UN GC

 

 

 

 

 

 

Economic Performance

G4-DMA

 

Financial performance is one of Deutsche Bank’s material fields, it is covered in our Financial Report

Financial Report

yes

 

G4-EC1

Direct economic value generated and distributed

Selected financial and non-financial figures

Financial Report
Country by country report

yes

 

G4-EC2

Financial implications and other risks and opportunities for the organization’s activities due to climate change

Making cultural change visible
Carbon asset risk
Business with companies/Financing the low-carbon economy

CDP Report 2013
Annual Report 2014 on Form 20-F: Risk Factors, p. 11-34;
Climate change, environmental and social issues p. 42

no

 

 

 

 

 

 

 

Indirect Economic Impacts

G4-DMA

 

Impact investments/Enabling prosperous communities
Corporate citizenship/ Tackling key social challenges

CR Portal: Microfinance
CR Portal: Society
CR Portal: Global impact tracking

no

 

G4-EC8

Significant indirect economic impacts, including the extent of impacts

Making banking accessible
Impact investments/Enabling prosperous communities
Financing renewable energy
Promoting action to reduce carbon emissions
Corporate citizenship/ Tackling key social challenges

CR Portal: Positions
CR Portal: Alternative investments
CR Portal: Microfinance
CR Portal: Community development
CR Portal: Global impact tracking

no

 

Social/Labor Practices and Decent Work

DMA and Indicators

Page/link

Link external

External assurance

UN GC

 

 

 

 

 

 

Employment

G4-DMA

 

 

HR Report: HR priorities strongly support the Bank’s strategy, p. 6-10

no

3,4,5,6

G4-LA1

Total number and rates of new employee hires and employee turnover by age group, gender and region

 

HR Report:
Number of external hires, p. 19
Hires by major job categories, p. 33
Voluntary staff turnover rate, p. 40
Voluntary staff turnover rate by region, p. 40

no

 

G4-LA2

Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation

 

HR Report: Employee benefits, p. 23-25
CR Portal: Health and safety

no

 

G4-LA3

Return to work and retention rates after parental leave, by gender

In Germany, about 90% of employees return to work after parental leave.
Balancing work and non-work commitments

HR Report: Return to work after parental leave, p. 24

no

 

 

 

 

 

 

 

Labor/Management Relations

G4-DMA

 

 

HR Report:
HR priorities strongly support the Bank’s strategy, 6-10
Fostering strong leadership and talent management, 26-27

no

 

G4-LA4

Minimum notice periods regarding operational changes, including whether these are specified in collective bargaining agreements

According to par. 111, 112 of the German Labor Management Relations Act, the works council must be thoroughly and promptly informed of any company changes. The notice period is three months in normal practice.
Partnering with employee and employer representatives

HR Report: Working closely with our social partners, p. 35

no

 

 

 

 

 

 

 

Occupational Health and Safety

G4-DMA

 

 

HR Report:
HR priorities strongly support the Bank’s strategy, 6-10
Employee benefits, 23-25

no

 

G4-LA5

Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs

 

Financial Report: Employees
HR Report: Employee benefits, 23

yes

 

G4-LA7

Workers with high incidence or high risk of diseases related to their occupation

 

HR Report: Employee benefits, p. 23-25

no

 

 

 

 

 

 

 

Training and Education

G4-DMA

 

 

HR Report:
Training 28-29
Vocational training, 30

no

 

G4-LA9

Average hours of training per year per employee by gender, and by employee category

Training

HR Report: Promoting professional and personal development, p. 26-28

no

 

G4-LA10

Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings

 

HR Report:
Promoting professional and personal development, p. 28-30
Working closely with our social partners, p. 35

no

 

 

 

 

 

 

 

Diversity and Equal Opportunity

G4-DMA

 

 

HR Report: Making a real difference in diversity and inclusion, 16
CR Portal: Diversity
DB website: Diversity

no

 

G4-LA12

Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity

Fostering a diverse and inclusive workplace

HR Report:
Female staff, p. 35
Age groups, p. 18
Making a real difference in diversity and inclusion, p. 16-20
Increased ratio of women in management positions, p. 18

no

 

Social/Human Rights

DMA and Indicators

Page/link

Link external

External assurance

UN GC

 

 

 

 

 

 

Investment

G4-DMA

 

Environmental and social (ES) considerations are an integral part of our business / client approval process and apply globally irrespective of exposure. One exception to this rule is issuance of guarantees where we apply a certain threshold. Our ES due diligence takes consideration of Human Rights including rights of indigenous people into account. All transaction that might have an impact on Human Rights including indigenous rights, are being reviewed. If there are instances of breaches appropriate mitigation measures will be agreed. The implementation is monitored internally and in the majority of cases by an independent 3rd party. Our current approach of managing ES risks incl. human rights issues does not allow for a detailed analysis of the number of investments that underwent human rights screening. In accordance with the ES Risk Framework, business divisions have the initial responsibility for identifying potential social risks but a specific human rights monitoring is not in place yet. In 2015 we are working on the improvement of the processes to allow for specific monitoring.
Environmental and social risk, Protecting the Bank and society

CR Portal: Human rights

no

 

G4-HR1

Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening

Embedding the ES Risk Framework into Reputational Risk Management
Expanding ES risk management
Respecting human rights
Our positions on sensitive topics/Human Rights

CR Portal: Human rights

no

1,2

 

 

 

 

 

 

Non-discrimination

G4-DMA

 

Environmental and social risk, Protecting the Bank and society

DB website: Code of Conduct
CR Portal: Human rights

no

 

G4-HR3

Total number of incidents of discrimination and corrective actions taken

We have several instruments to prevent discrimination and to support affected employees.
Fostering a diverse and inclusive workplace

HR Report: Making a real difference in diversity and inclusion, p. 16-20
DB website: Code of conduct
CR Portal: Health

no

 

Social/Society

DMA and Indicators

Page/link

Link external

External assurance

UN GC

 

 

 

 

 

 

Local Communities

G4-DMA

 

Oversight and controls

 

no

 

G4-SO1

Percentage of operations with implemented local community engagement, impact assessments, and development programs

Defining a clear process and responsibilities
Impact investments/Enabling prosperous communities

CR Portal: Global Impact Tracking

no

 

G4-SO2

Operations with significant actual or potential negative impacts on local communities

Making cultural change visible
Expanding ES risk management
Business with companies/Financing the low-carbon economy

CR Portal: ES risk management
CR Portal: Positions

no

 

 

 

 

 

 

 

Anti-corruption

G4-DMA

 

Combating financial crime

 

no

10

G4-SO3

Total number and percentage of operations assessed for risks related to corruption and the significant risks identified

Several instruments and processes to detect, analyze and prevent corruption are in place.
Combating financial crime
Expanding ES risk management

 

no

10

G4-SO4

Communication and training on anti-corruption policies and procedures

Deutsche Bank's policies related to corruption and other financial crimes are available on the Group intranet portal. There are regular training cycles for employees to increase awareness and improve knowledge for AFC aspects. Updates and changes in policies are communicated through the intranet and emails to target groups.
Training employees to improve defenses

CR Portal: Anti-Money Laundering
DB website: Code of conduct

no

10

 

 

 

 

 

 

Anti-competitive Behavior

G4-DMA

 

 

Financial Report:
Note 29
Note 30
Note 31
Note 32

 

 

G4-SO7

Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes

 

Financial Report:
Note 29
Note 30
Note 31
Note 32

yes

 

 

 

 

 

 

 

Compliance

G4-DMA

 

 

Financial Report:
Note 29
Note 30
Note 31
Note 32

yes

 

G4-SO8

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations

 

Financial Report:
Note 29
Note 30
Note 31
Note 32
Annual Report 2014 on Form 20-F: p. 25-26

yes

 

Social/Product responsibility

DMA and Indicators

Page/link

Link external

External assurance

UN GC

 

 

 

 

 

 

Product and Service Labeling

G4-DMA

 

Client centricity/Putting clients first
Private and business clients/Creating customer value
Managing assets for clients/Strengthening ESG investment

CR Portal: Advisory practice

no

8,9

G4-PR3

Type of product and service information required by the organization’s procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements

Raising capital to benefit the environment
FairShare™
Product Code and Product Principles
UN Global Compact

CR Portal: Advisory practice

no

 

G4-PR5

Results of surveys measuring customer satisfaction

Client centricity is one of Deutsche Bank’s values
Researching customer satisfaction

Annual Review:
Strategy
Focusing on client needs

no

 

 

 

 

 

 

 

Marketing Communications

G4-DMA

 

Client centricity/Putting clients first
Private and business clients/Creating customer value
Managing assets for clients/Strengthening ESG investment

CR Portal: Advisory practice

no

8,9

G4-PR6

Sale of banned or disputed products

Implementing economic sanctions and embargoes
Our positions on sensitive topics
Product Code and Product Principles

CR Portal: Positions
CR Portal: Responsible governance
CR Portal: Agri forum

no

 

 

 

 

 

 

 

Customer Privacy

G4-DMA

 

Client centricity/Putting clients first
Private and business clients/Creating customer value

CR Portal: Advisory practice

no

8,9

G4-PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data

Due to the sensitive nature of this information, it is not reported publicly.
Handling complaints
Protecting consumers

 

no

 

 

 

 

 

 

 

Compliance

G4-DMA

 

 

Financial Report: Risk Report

yes

 

G4-PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services

 

Financial Report:
Note 29
Note 30
Note 31
Note 32
Annual Report 2014 on Form 20-F: p. 25-26

yes

 

Financial Services Sector Disclosures

DMA and Indicators

Page/link

Link external

External assurance

UN GC

 

 

 

 

 

 

Product Portfolio

G4-DMA (G4-FS1)

Policies with specific environmental and social components applied to business lines

Environmental and Social Risk Framework that is part of the RRMP Policy > Defining a clear process and responsibilities
Credit and Reputational Risk Directives No 1-5. > Effective governance of risk management
Sustainability Principles
ES risk case study: Coal-fired power plant

CR Portal: Environmental and social risks
CR Portal: ES risk management
CR Portal: Positions

no

 

G4-DMA (G4-FS2)

Procedures for assessing and screening environmental and social risks in business
lines

Effective governance of risk management
Defining a clear process and responsibilities
Expanding ES risk management

CR Portal: Environmental and social risks
CR Portal: ES risk management

no

 

G4-DMA (G4-FS3)

Processes for monitoring clients’ implementation of and compliance with environmental and social requirements included in agreements or transactions

Effective governance of risk management
Defining a clear process and responsibilities
Expanding ES risk management
Engaging with our clients on ES issues

CR Portal: Environmental and social risks
CR Portal: ES risk management

no

 

G4-DMA (G4-FS4)

Process(es) for improving staff competency to implement the environmental and social policies and procedures as applied to business lines

Expanding ES risk management
Providing state-of-the-art ESG solutions
Strengthening our research with a new ESG engine
Innovating to create new products

CR Portal: Environmental and social risks
CR Portal: ES risk management
CR Portal: Sustainable asset management

no

 

G4-FS7

Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose

Creating value for clients
Selected financial and non-financial figures

 

no

 

G4-FS8

Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose

Financing the low carbon economy

Annual Report: Corporate Responsibility

no

 

 

 

 

 

 

 

Audit

G4-DMA

 

 

CR Portal: Measuring
CR Portal: ISO14001

no

 

 

 

 

 

 

 

Active Ownership

G4-DMA

 

Exercizing responsible ownership

 

 

 

G4-FS10

Percentage and number of companies held in the institution’s portfolio with which the reporting organization has interacted on environmental or social issues

Since the report of such an information could be either interpreted as positive or negative, we do not report this.

 

no

 

G4-FS11

Percentage of assets subject to positive and negative environmental or social screening

Managing assets for clients

 

no

 

 

 

 

 

 

 

Local Communities

G4-DMA

 

Making banking accessible
Financial inclusion

CR Portal: Financial literacy initiative

no

 

G4-FS14

Initiatives to improve access to financial services for disadvantaged people

Making banking accessible
Financial inclusion

CR Portal: Financial literacy initiative

no

 

Additional information reported

DMA and Indicators

Page/link

Link external

External assurance

UN GC

 

 

 

 

 

 

Environment

G4-E1-E8,
E14-E18,
E19-23&27

 

As a financial service provider, Deutsche Bank considers environmental risks and opportunities in its core business. We are committed to tackling climate change and aim to minimize the impacts of our operation on the environment. We keep our business operations carbon neutral.
Environmental data

CR Portal: Eco-efficiency data
CR Portal: Climate strategy
CR Portal: Carbon neutrality
CR Portal: ISO14001
CR Portal: Environmental and social risks
CR Portal: ES risk management

yes

7,8,9

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