Deutsche Bank

Corporate Responsibility
Report 2015

GRI content index and the UN Global Compact Communication on Progress

Our Corporate Responsibility Report provides a comprehensive disclosure of our material topics, including both our management approach and developments in 2015. Information on financial data is available in our Annual Report

Since this report also serves as our Communication on Progress for the United Nations Global Compact (UNGC), references are made in the index as well. By participating in the UNGC, we have committed ourselves to preserving internationally recognized human rights, creating socially acceptable working conditions, protecting the environment, and fighting corruption. This report also serves as our communication on progress.

The detailed GRI index can be found in our online report: GRI Content Index.

General Standard Disclosures

Strategy and analysis

Indicator

Link

External link

UN GC

G4-1

Statement from the most senior decision-makers of the organization about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability

Letter of the Co-CEOs
Our approach to corporate responsibility

Annual Report 2015, Letter of the Co-CEOs
DB website: Code of Conduct

 

G4-2

Description of key impacts, risks, and opportunities

Our business model
Global change affecting our operating environment
Our approach to corporate responsibility
Management of environmental and social risks
Putting clients first
ESG products

Annual Report 2015 on Form 20-F: Risk Factors
Annual Report 2015, Risk Report

 

Organizational profile

Indicator

Link

External link

UN GC

G4-3

Name of the organization

Deutsche Bank AG

 

 

G4-4

Primary brands, products, and services

Deutsche Bank’s businesses encompass a wide range of products and services in private and commercial banking, investment banking, and transaction banking, as well as in asset and wealth management.
Our business model

Annual Report 2015, Deutsche Bank Group
Annual Report 2015, Our Business Segments

 

G4-5

Location of the organization’s headquarters

Frankfurt/Main, Germany

 

 

G4-6

Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report

Our business model

Annual Report 2015, Corporate profile

 

G4-7

Nature of ownership and legal form

Deutsche Bank Aktiengesellschaft

 

 

G4-8

Markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries)

Our business model
Global change affecting our operating environment

DB website: Global network

 

G4-9

Scale of the organization:

  • Total number of employees
  • Total number of operations
  • Net sales (for private-sector organizations) or net revenues (for public-sector organizations)
  • Total capitalization broken down in terms of debt and equity (for private-sector organizations)
  • Quantity of products or services provided

Selected financial and non-financial figures

DB website: Comprehensive list of shareholdings 2015

 

G4-10

a) Report the total number of employees by employment contract and gender.
b) Report the total number of permanent employees by employment type and gender.
c) Report the total workforce by employees and supervised workers and by gender.
d) Report the total workforce by region and gender.
e) Report whether a substantial portion of the organization’s work is performed by workers who are legally recognized as self-employed, or by individuals other than employees or supervised workers, including employees and supervised employees of contractors
​f) Report any significant variations in employment numbers (such as seasonal variations in employment in the tourism or agricultural industries).

f) No significant variations in employment numbers

HR Report 2015, Key staff figures

6

G4-11

Percentage of total employees covered by collective bargaining agreements

 

HR Report 2015, Collaboration
HR Report 2015, Key staff figures

3

G4-12

Supply chain

A vendor is an entity not owned by Deutsche Bank that provides products and/or services to Deutsche Bank or one of its subsidiaries.

We strive to work with vendors whose policies and practices regarding sustainablity are consistent with our own. Vendors are expected to respect their employees’ human rights, offer equal employment opportunity to all, and to not tolerate discrimination or harassment.

We expect that our vendor partners and their supply chains abide by all applicable laws and regulations in the jurisdictions, countries, and regions where they conduct business, specifically by labor laws, e.g. they should not employ forced or child labor, adhere to standards regarding health and safety at the workplace, and compensate employees adequately.

We engage in long-term relationships with our vendors wherever possible. If a partner fails to comply with applicable laws and regulations, and/or our requirements, upon notification we insist on improvements and reserve the right to terminate the relationship if our standards and law/or regulation gaps are not addressed.

Deutsche Bank is currently strengthening its Vendor Risk Management process, which covers requirements for external partners who provide products and/or services to Deutsche Bank or one of its subsidiaries. These requirements are being enhanced to ensure compliance with our Human Rights Statement and our Code of Business Conduct and Ethics.

CR portal: Deutsche Bank Human Rights Statement

 

G4-13

Significant changes during the reporting period regarding size, structure, ownership or supply chain

Deutsche Bank’s strategic plan, known as Strategy 2020, shaped 2015. For example, through reorganizing the Bank’s core business divisions to be more closely configured along client lines. All information about this can be found in the Annual Report 2015.

Annual Report 2015, Corporate profile
Annual Report 2015, Strategy 2020
Annual Report 2015, Consolidated Financial Statements
Annual Report on Form 20-F: SEC Filings

 

G4-14

Whether and how the precautionary approach or principle is addressed

Deutsche Bank follows a precautionary approach to environmental and social risk management, striving to anticipate, mitigate, and avoid environmental and social risks related to our financial services. Furthermore, Deutsche Bank is a signatory of the UN GC, whose principle 7 addresses the precautionary approach to environemntal challenges.
Managing environmental and social risks

CR portal: International standards
CR portal: ES risk management

7

G4-15

Externally developed economic, environmental and social charters, principles, or other initiatives to which DB subscribes or endorses

UN Global Compact
Green Bond Principles
Banking Environment Initiative
Wolfsberg Principles
United Nations Environment Programme Finance Initiative (UNEP FI)

CR portal: International standards
CR portal: Memberships
CR portal: Green bonds
UN Global Compact

8

G4-16

List memberships of associations (such as industry associations) and national or international advocacy organizations

 

CR Portal: Memberships

 

Identified Material Aspects and Boundaries

Indicator

Link

External link

UN GC

G4-17

a) All entities included in the organization’s consolidated financial statements or equivalent documents
b) Any entity included in the organization’s consolidated financial statements or equivalent documents is not covered by the report

Unless stated otherwise, the CR report covers all global operations.

Annual Report 2015, Subsidiaries

 

G4-18

a) Process for defining the report content and the Aspect Boundaries
​b) Explanation on how the organization has implemented the Reporting Principles for Defining Report Content

Our materiality assessment
Engaging with stakeholders
GRI / UN Global Compact

 

 

G4-19

All the material Aspects identified in the process for defining report content

Our materiality assessment
Material fields:

  • Risk Management
  • Ethical conduct and governance
  • Products and services
  • Employment and employability
  • Corporate citizenship

CR portal: Materiality

 

G4-20

For each material aspect, report the Aspect Boundary within the organization

Our CR report discloses information on our business activities worldwide, including all regions, divisions, and infrastructure functions. All material aspects are relevant to all entities, unless stated otherwise.
Our materiality assessment

 

 

G4-21

For each material aspect, report the Aspect Boundary outside the organization

Our materiality assessment
Engaging with stakeholders

CR portal: Materiality

 

G4-22

Effect of any restatements of information provided in previous reports, and the reasons for such restatements.

Revised list of material topics due to consolidated stakeholder feedback.
Our materiality assessment
Eco-efficiency data revised due to a change in reporting cycle.

CR portal: Eco-efficiency data

 

G4-23

Significant changes from previous reporting periods in the Scope and Aspect Boundaries

No signifcant changes in scope or boundary.

 

 

Stakeholder Engagement

Indicator

Link

External link

UN GC

G4-24

List of stakeholder groups engaged

Our materiality assessment
Engaging with stakeholders
Sustainability ratings
Cooperating with regulators

Further information
CR portal: Stakeholder engagement
CR portal: Memberships
CR portal: Stakeholder dialogue
CR portal: Ratings

1

G4-25

Basis for identification and selection of stakeholders with whom to engage

Engaging with stakeholders

Further information
CR portal: Stakeholder engagement
CR portal: Memberships
CR portal: Stakeholder dialogue
CR portal: Ratings

 

G4-26

Approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process

Engaging with stakeholders
Cooperating with regulators

CR portal: Stakeholder engagement
CR portal: Memberships
CR portal: Stakeholder dialogue
CR portal: Ratings

 

G4-27

Key topics and concerns that have been raised through stakeholder engagement, how Deutsche Bank has responded to those key topics and concerns. Report the stakeholder groups that raised each of the key topics and concerns

Respecting human rights
Our positions on sensitive topics
Engaging with stakeholders

CR portal: Human Rights Statement
CR portal: Stakeholder dialogue
CR portal: Positions

1

Report profile

Indicator

Link

External link

UN GC

G4-28

Reporting period

1.1.2015 - 31.12.2015
About this report

 

 

G4-29

Previous report publication

20.03.2015
About this report

 

 

G4-30

Reporting cycle

Annual
About this report

 

 

G4-31

Contact point for questions regarding the report

About this report

 

 

G4-32

a) The ‘in accordance’ option
​b) The GRI Content Index for the chosen option
c) The reference to the External Assurance Report, if the report has been externally assured

Deutsche Bank is reporting ‘in accordance’ with GRI G4’s core option.
Our materiality assessment
GRI content index / UN Global Compact CoP
Limited assurance
About this report

CR portal: Materiality

 

G4-33

a) ​Policy and current practice with regard to seeking external assurance for the report
​b) Scope and basis of any external assurance provided
​c) Relationship between the organization and the assurance providers
​d) Whether the highest governance body or senior executives are involved in seeking assurance for the organization’s sustainability report

We extended the scope of external assurance to increase credibility of information disclosed. The acting Co-heads of Group Sustainability are engaged during the assurance process. The following information has been externally assured:
Our materiality assesment
Carbon neutrality
Managing environmental and social risks (ES Policy Framework, Employee awareness on environmental and social risk)
Putting clients first (A fair deal for clients, Assessing client satisfaction, Managing complaints)
ESG in asset management, ESG engine, Proxy voting, Center for Sustainable Finance, ESG in real estate
Eco-efficiency data

CR portal: Eco-efficiency data

 

Governance

Indicator

Link

External link

UN GC

G4-34

DB’s governance structure of the organization, including committees of the highest governance body; identify any committees responsible for decision-making on economic, environmental and social impacts

Our approach to corporate responsibility
(Corporate Responsibility Management Committee)

Managing environmental and social risks
(Group Reputational Risk Committee)

Annual Report 2015, Corporate Governance structure

CR portal: Responsible governance
CR portal: Management
CR portal: ISO 14001
CR portal: Measuring
DB website: Corporate governance

 

G4-37

Report processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics. If consultation is delegated, describe to whom and any feedback processes to the highest governance body

Engaging with stakeholders
Cooperating with regulators

Further information
CR portal: Stakeholder engagement
CR portal: Memberships
CR portal: Stakeholder dialogue

 

G4-38

Report the composition of the highest governance body and its committees by:

  • Executive or non-executive
  • Independence
  • Tenure on the governance body
  • Number of each individual’s other significant positions and commitments, and the nature of the commitments
  • Gender
  • Membership of under-represented groups
  • Competences relating to economic, environmental and social impacts
  • Stakeholder representation

 

DB website: Supervisory Board

 

G4-39

Report whether the Chair of the highest governance body is also an executive officer (and, if so, his or her function within the organization’s management and the reasons for this arrangement)

 

DB website: Supervisory Board

 

G4-40

Report the nomination and selection processes for the highest governance body and its committees, and the criteria used for nominating and selecting highest governance body members, including:

  • Whether and how diversity is considered
  • Whether and how independence is considered
  • Whether and how expertise and experience relating to economic, environmental and social topics are considered
  • Whether and how stakeholders (including shareholders) are involved

 

DB website: Supervisory Board – Terms of Reference

 

G4-45

a) Report the highest governance body’s role in the identification and management of economic, environmental and social impacts, risks, and opportunities. Include the highest governance body’s role in the implementation of due diligence processes.
b) Report whether stakeholder consultation is used to support the highest governance body’s identification and management of economic, environmental and social impacts, risks, and opportunities.

ES Policy Framework
a) The Group Reputational Risk Committee (GRRC) is responsible for ensuring the oversight, governance, and coordination of the management of reputational risk at DB on behalf of the Management Board.
b) Internal experts are consulted to make informed decisions. Due to the sensitivity of client information, no external consulation is sought.

 

 

G4-47

Report the frequency of the highest governance body’s review of economic, environmental and social impacts, risks, and opportunities

ES Policy Framework
The GRRC will meet, as a minimum, on a quarterly basis with ad hoc meetings as required.

 

 

G4-51

a) Remuneration policies for the highest governance body and senior executives for the below types of remuneration:

  • Fixed pay and variable pay:

    • Performance-based pay
    • Equity-based pay
    • Bonuses
    • Deferred or vested shares

  • Sign-on bonuses or recruitment incentive payments
  • Termination payments
  • Clawbacks
  • Retirement benefits, including the difference between benefit schemes and contribution rates for the highest governance body, senior executives, and all other employees

b) Performance criteria in the remuneration policy relate to the highest governance body’s and senior executives’ economic, environmental and social objectives

 

Annual Report 2015, Compensation Report

 

Ethics & Integrity

Indicator

Link

External link

UN GC

G4-56

Deutsche Bank’s values, principles, standards and norms of behavior

Our Values and Beliefs guide our behavior. They help us to conduct business with the utmost integrity, to create long-term value for our shareholders and to nurture the best talent. We maintain an unwavering focus on serving our clients effectively. At the same time, we work to constantly improve our processes and encourage accountability and entrepreneurial drive.

Further information
CR portal: Cultural Change
DB website: Code of Conduct

CR portal: Compliance
CR portal: Anti-Money Laundering

1, 10

G4-57

Internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity, such as helplines or advice lines

Tackling financial crime
Fostering risk culture
Managing environmental and social risks
Employee awareness on environmental and social risk

HR Report 2015, Collaboration
CR portal: Compliance
DB website: Code of Conduct

10

G4-58

Internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity, such as escalation through line management, whistleblowing mechanisms, or hotlines

Tackling financial crime
Raising awareness
Combating money laundering and terrorism financing
Managing environmental and social risks
ES Policy Framework/Employee awareness on environmental and social risk

Further information
CR portal: Cultural change
CR portal: Compliance
CR portal: Anti-Money Laundering

10

Specific Standard Disclosures

Economic

DMA and Indicators

Link

External link

Omission

UN GC

 

 

 

 

 

 

Economic Performance

G4-DMA – Economic Performance

Financial performance is material to Deutsche Bank. Disclosure in our Annual Report.

Annual Report 2015

Fully reported

 

G4-EC1

Direct economic value generated and distributed

Selected financial and non-financial figures

Annual Report 2015

Fully reported

 

G4-EC2

Financial implications and other risks and opportunities for the organization’s activities due to climate change

Global change affecting our operating environment
Carbon neutrality
Responding to the UN Sustainable Development Goals
Climate change and renewable energy

Annual Report 2015 on Form 20-F: Risk factors
Annual Report 2015 on Form 20-F: Competitive environment
Further information
CDP 2015

Partly reported

 

 

 

 

 

 

 

Indirect Economic Impacts

G4-DMA – Indirect Economic Impacts

Corporate citizenship
Responding to the UN Sustainable Development Goals
Impact investment

Further information:
CR portal: Microfinance
CR portal: Society

 

 

G4-EC7

Development and impact of infrastructure investments and services supported

Corporate citizenship

 

Partly reported
Confidentiality constraints:
We do not report fully on this indicator, since a detailed disclosure is not yet possible.

 

G4-EC8

Significant indirect economic impacts, including the extent of impacts

Impact investment
Corporate citizenship
Responding to the UN Sustainable Development Goals
Climate change and renewable energy

Further information
CR portal: Access to banking
CR portal: Positions
CR portal: Alternative investments
CR portal: Microfinance
CR portal: Community development
CR portal: Global impact tracking

Partly reported
We do not disclose the percentage of operations with implemented local community engagement, impact assessments, and development programs yet, but we are currently investigating to be able to disclose more information in the future.

 

Social/Labor Practices and Decent Work

DMA and Indicators

Link

External link

Omission

UN GC

 

 

 

 

 

 

Employment

G4-DMA – Employment

Our people priorities

HR Report 2015, Organizational performance

Fully reported

3,4,5,6

G4-LA1

Total number and rates of new employee hires and employee turnover by age group, gender, and region

 

HR Report 2015, External hires
HR Report 2015, Hires
HR Report 2015, Voluntary staff turnover rate
HR Report 2015, Voluntary staff turnover rate by region

Partly reported
Confidentiality constraints: Although we report voluntary staff turnover in %, assessment and tracking of numbers related to turnover by age group, gender and region are for internal use only.

 

G4-LA2

Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation

 

HR Report 2015, Global benefits for employees
CR portal: Health and safety

Partly reported
Benefits provided to employees depend on country, region, jurisdiction. Therefore not all benefits are available to each employee.

 

G4-LA3

Return to work and retention rates after parental leave, by gender

In Germany, around 90% of female employees return to work after parental leave, and an increasing number of male employees are now taking paternity leave.

HR Report 2015, Balancing commitments

Partly reported
Confidentiality constraints: Information on retention rates are for internal use only. Data on retention after parental leave could be construed in various ways, since retention may not be linked to parental status

 

 

 

 

 

 

 

Labor/Management Relations

G4-DMA – Labor/Management Relations

 

HR Report 2015, Organizational performance
HR Report 2015, Collaboration
Annual Report 2015, Labor Relations

Fully reported

 

G4-LA4

Minimum notice periods regarding operational changes, including whether these are specified in collective bargaining agreements

According to par. 111, 112 of the German Labor Management Relations Act, the works council must be thoroughly and promptly informed of any company changes. The notice period is three months in normal practice.

HR Report 2015, Collaboration

Fully reported

3

 

 

 

 

 

 

Occupational Health and Safety

G4-DMA – Occupational Health and Safety

 

HR Report 2015, Organizational performance
HR Report 2015, Benefits for employees

Fully reported

 

G4-LA5

Percentage of total workforce represented in formal joint management – worker health and safety committees that help monitor and advise on occupational health and safety programs

 

Annual Report 2015, Labor Relations
HR Report 2015, Benefits for employees

 

 

G4-LA6

Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender

 

CR portal: Working days lost

Partly reported
Confidentiality constraints:
At the moment Deutsche Bank only reports working days lost of Deutsche Bank employees in Germany. Types and rates of injuries globally by region and by gender are not collected centrally.

 

G4-LA7

Workers with high incidence or high risk of diseases related to their occupation

 

HR Report 2015, Health

Partly reported

 

 

 

 

 

 

 

Training and Education

G4-DMA – Training and Education

 

HR Report 2015, Developing employees

Fully reported

 

G4-LA9

Average hours of training per year per employee by gender, and by employee category

 

HR Report 2015, Developing employees

Partly reported Our training is measured in expenses not in training hours. Every employee gets the same training allowances to ensure equal access to the same quality of training, that's why a training distinction per gender or per category is not relevant.

 

G4-LA10

Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings

Our people priorities

HR Report 2015, Developing employees
HR Report 2015, Collaboration

 

 

 

 

 

 

 

 

Diversity and Equal Opportunity

G4-DMA – Diversity and Equal Opportunity

Our people priorities

HR Report 2015, Diversity

Fully reported

 

G4-LA12

Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity

 

HR Report 2015, Women in management positions
HR Report 2015, Age
HR Report 2015, Gender quota

DB website: Supervisory Board
DB website: Management Board

 

 

Social/Human Rights

DMA and Indicators

Link

External link

Omission

UN GC

 

 

 

 

 

 

Investment

G4-DMA – Investment

Respecting human rights

Further information
CR portal: Human rights

 

 

G4-HR1

Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening

Managing environmental and social risks
Respecting human rights

Further information
CR portal: Human rights

Partly reported
We do not report the total number and percentage of significant human rights screenings, since a specific monitoring system is not in place. We are looking into ways to expand tracking and strive to disclose more information in the future.

1,2

 

 

 

 

 

 

Non-discrimination

G4-DMA – Non-discrimination

Managing environmental and social risks

DB website: Code of Conduct
CR portal: Human rights

 

 

G4-HR3

Total number of incidents of discrimination and corrective actions taken

Deutsche Bank has a number of instruments in place to prevent discrimination and to support affected employees.

HR Report 2015, Diversity
DB website: Code of Conduct
CR portal: Health

Partly reported
Confidentiality constraints: We do not report the total number of incidents of discrimination to ensure protection of our employees.

6

Social/Society

DMA and Indicators

Link

External link

Omission

UN GC

 

 

 

 

 

 

Local Communities

G4-DMA – Local Communities

 

 

 

 

G4-SO1

Percentage of operations with implemented local community engagement, impact assessments, and development programs

Managing environmental and social risks
Corporate citizenship
Impact investment
Responding to the UN Sustainable Development Goals

CR portal: Global Impact Tracking

Partly reported
We do not disclose the percentage of operations with implemented local community engagement, impact assessments, and development programs yet. We are looking into options to extend measures.

1

G4-SO2

Operations with significant actual or potential negative impacts on local communities

Climate change and renewable energy
Managing environmental and social risks

CR portal: ES risk management
CR portal: Positions

 

 

 

 

 

 

 

 

Anti-corruption

G4-DMA – Anti-corruption

Tackling financial crime

 

 

10

G4-SO3

Total number and percentage of operations assessed for risks related to corruption and the significant risks identified

Several instruments and processes to detect, analyze, and prevent corruption are in place.
Tackling financial crime
Management of environmental and social risks

 

Confidentiality constraints: Due to the fact that a high or low percentage of corruption-related incidents could both be seen as positive or negative, we do not report this figure publically.

10

G4-SO4

Communication and training on anti-corruption policies and procedures

Deutsche Bank’s policies related to corruption and other financial crimes are available on the Group intranet portal. There are regular training cycles for employees to increase awarness, and improve knowledge for AFC aspects. Updates and changes in policies are communicated through the intranet and e-mails to target groups.
Tackling financial crime

CR portal: Anti-Money Laundering
DB website: Code of Conduct

 

10

G4-SO5

Confirmed incidents of corruption and actions taken

 

 

Not reported
Confidentiality constraints.

10

 

 

 

 

 

 

Anti-competitive Behaviour

G4-DMA – Anti-competitive Behaviour

 

Annual Report 2015, Provisions

Annual Report 2015, Contingent Liabilities

Annual Report 2015, Short-Term Borrowings

Annual Report 2015, Long-Term Debt and Trust Preferred Securities

 

 

G4-SO7

Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes

 

Annual Report 2015, Provisions

Annual Report 2015, Contingent Liabilities

Annual Report 2015, Short-Term Borrowings

Annual Report 2015, Long-Term Debt and Trust Preferred Securities

 

 

 

 

 

 

 

 

Compliance

G4-DMA – Compliance

 

Annual Report 2015

 

 

G4-SO8

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations

 

Annual Report 2015

Annual Report 2015, Consolidated Financial Statements, Notes to the Consolidated Balance Sheet, Provisions

Annual Report 2015, Consolidated Financial Statements, Notes to the Consolidated Balance Sheet, Credit related Commitments and Contingent Liabilities

Annual Report 2015, Consolidated Financial Statements, Notes to the Consolidated Balance Sheet, Other Short-Term Borrowings

Annual Report 2015, Consolidated Financial Statements, Notes to the Consolidated Balance Sheet, Long-Term Debt and Trust Preferred Securities

Annual Report 2015 on Form 20-F, Key Information

 

 

Social/Product responsibility

DMA and Indicators

Link

External link

Omission

UN GC

 

 

 

 

 

 

Product and Service Labeling

G4-DMA – Product and Service Labeling

Putting clients first
ESG products

CR portal: Advisory practice

 

8,9

G4-PR3

Type of product and service information required by the organization’s procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements

Responsible governance
A fair deal for clients

CR portal: Advisory practice

 

 

G4-PR5

Results of surveys measuring customer satisfaction

Assessing client satisfaction
Materiality assessment
Stakeholder dialog

 

 

 

 

 

 

 

 

 

Marketing Communications

G4-DMA – Marketing Communications

Putting clients first
ESG products
Climate change and renewable energy

CR portal: Advisory practice

 

8,9

G4-PR6

Sale of banned or disputed products

Respecting sanctions and embargoes
Our positions

CR portal: Positions
CR portal: Responsible governance

 

 

G4-PR7

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcome

 

CR portal: Advisory practice

Not reported
The total number is not disclosed. We investigate ways to extensively track group-wide, according to the indicator.

 

 

 

 

 

 

 

Customer Privacy

G4-DMA – Customer Privacy

Putting clients first
A fair deal for clients

CR portal: Advisory practice

 

8,9

G4-PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data

Managing complaints

 

Not reported
Due to the sensitive nature of this information, it is not reported publicly.

 

 

 

 

 

 

 

Compliance

G4-DMA – Compliance

 

Annual Report 2015, Provisions on legal matters
Annual Report 2015, Overall Risk Assessment

 

 

G4-PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services

 

Annual Report 2015, Provisions

Annual Report 2015, Contingent Liabilities

Annual Report 2015, Short-Term Borrowings

Annual Report 2015, Long-Term Debt and Trust Preferred Securities

Annual Report 2015 on Form 20-F, Key Information

 

 

Financial Services Sector Disclosures

DMA and Indicators

Link

External link

Omission

UN GC

 

 

 

 

 

 

Product Portfolio

G4-DMA (G4-FS1)

Policies with specific environmental and social components applied to business lines

Managing environmental and social risks

CR portal: Environmental and social risks
CR portal: ES risk management
CR portal: Positions

 

 

G4-DMA (G4-FS2)

Processes for monitoring clients’ implementation of and compliance with environmental and social requirements included in agreements or transactions

Managing environmental and social risks
Responsible governance

CR portal: Environmental and social risks
CR portal: ES risk management

 

 

G4-DMA (G4-FS3)

Process(es) for improving staff competency to implement the environmental and social policies and procedures as applied to business lines

Managing environmental and social risks
Engaging with stakeholders

CR portal: Environmental and social risks
CR portal: ES risk management

 

 

G4-DMA (G4-FS4)

Interactions with clients, investees, business partners regarding environmental and social risks and opportunities

Engaging with stakeholders
Managing environmental and social risks
Respecting human rights
ESG products
Center for Sustainable Finance
ESG engine

 

 

 

G4-FS7

Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose.

Selected financial and non-financial figures
Putting clients first
Impact investment
Responding to the UN Sustainable Development Goals

Annual Report 2015, Business Segments

Partly reported
Where relevent we have reported the associated monetary value.
A disclosure on the associated monetary value of every product and service designed to deliver a specific social benefit broken down by business line does not yet exist. We investigate possibilities to expand the tracking methodology.

 

G4-FS8

Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose.

Climate change and renewable energy
Responding to the UN Sustainable Development Goals

Annual Report 2015, Corporate Responsibility

Partly reported
Where relevent we have reported the associated monetary value.
A disclosure on the associated monetary value of every product and service designed to deliver a specific environmental benefit broken down by business line does not yet exist. We investigate possibilities to expand the tracking methodology.

 

 

 

 

 

 

 

Audit

G4-DMA – Audit

 

CR portal: Measuring
CR portal: ISO 14001

 

 

 

 

 

 

 

 

Active Ownership

G4-DMA – Active Ownership

 

 

 

 

G4-FS10

Percentage and number of companies held in the institution’s portfolio with which the reporting organization has interacted on environmental or social issues

 

 

Not reported
Since the report of such an information could be either interpreted as positive or negative, we do not report this.

 

G4-FS11

Percentage of assets subject to positive and negative environmental or social screening

ESG products

 

 

 

 

 

 

 

 

 

Local Communities

G4-DMA – Local Communities

Responding to the UN Sustainable Development Goals
Impact investment

CR portal: Financial literacy initiative

 

 

G4-FS14

Initiatives to improve access to financial services for disadvantaged people

Responding to the UN Sustainable Development Goals
Impact investment

CR portal: Financial literacy initiative

 

 

Additional information reported

DMA and Indicators

Link

External link

Omission

UN GC

 

 

 

 

 

 

Environment

G4-E1-E8,
14-18,
19-23&27

As a financial service provider, Deutsche Bank considers environmental risks and opportunuities in its core business. We are committed to tackling climate change and aim to minimize the impacts of our operation on the environment. We keep our business operations carbon neutral.
Carbon neutrality

CR portal: Eco-efficiency data
Additional information
CR portal: Carbon neutrality
CR portal: Environmental and social risks
CR portal: ES risk management

 

7,8,9